Shipping & Return Policy
At Opal Fields, we are committed to providing a secure, smooth, and satisfying shopping experience. Please review the following information regarding our shipping process and policies for returns, trade-ins, and exchanges.
Shipping Policy
Free Domestic Shipping
We offer free shipping on all purchases within the United States. Most domestic orders are shipped via USPS or other trusted carriers, depending on the destination and value of the item.
Order Processing Time
All orders are typically processed and shipped within 1 week of purchase. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
International Shipping
We ship worldwide. International customers may incur additional shipping fees, taxes, or customs duties, which are the responsibility of the recipient. These fees are not included in the final checkout price.
Insurance and Signature
All packages are fully insured for their retail value. A signature may be required upon delivery for high-value items.
Lost or Damaged Packages
In the rare event that your package is lost or arrives damaged, please contact us immediately at info@opalfields.com or (808) 949-3282. We will initiate an insurance claim and work with you to resolve the issue promptly.
Return and Exchange Policy
All Sales Are Final
We take great pride in the craftsmanship and authenticity of our jewelry. All sales are final and non-refundable.
Trade-Ins and Store Credit
While we do not accept returns, we may accommodate trade-ins or offer store credit or exchanges on a case-by-case basis.
To inquire about a possible trade-in or issue resolution, please contact our team directly.
We cover return shipping on approved trade-in items.
Custom and Final Sale Items
Custom-designed pieces and items marked as final sale are not eligible for exchange or trade-in.
Need Help?
If you have any questions or need assistance with your order, please reach out to us:
Opal Fields
International Market Place
2330 Kalakaua Ave, Suite 196
Honolulu, Hawaii 96815
E: info@opalfields.com
P: (808) 949-3282